Frequently Asked Questions
Below are some of our frequently asked questions. If you have any other
questions or concerns, please feel free to contact us.
| I’ve heard about auto insurance being competitive now. What’s going on?
On April 1, 2008, car insurance companies began setting their own rates. This means that if you request quotes for the same coverage from several different companies, you will receive different premium quotes from each of them. Even though companies file for their own rates, the Commissioner of Insurance still has to approve them.
Since 1977 all rates for car insurance were set by the Commissioner of Insurance under what was known as the “fixed-and-established” system. So, if you requested a premium quote for the same coverage from different companies, each of those companies should have given you the same price for that coverage. The only changes to these rates were if you qualified for "group discount", like AAA, the North Andover Soccer Association, or the North Reading Skate Association.
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| What if I Rent a Car while on Vacation?
Your Collision, Limited Collision and Comprehensive coverages will follow only for
“non-owned private passenger type autos. If you rent a car, van or SUV, these “physical damage” coverages would respond. Physical damage coverages would NOT respond to, for example, a rented motorcycle, motor home or
moving truck. In the event of a total loss or theft of a rented vehicle, the MAP will pay for the actual cash value (ACV) of the damaged, destroyed or stolen vehicle. As a result, you may end up paying out-of-pocket for the difference between the vehicle’s ACV and replacement cost as well as the LOSS OF REVENUE because the vehicle cannot be rented during the time it is disabled. Be sure to read the rental agreement because each rental firm’s contract is slightly different! Again, it might make sense to purchase the CDW or LDW offered.
The Bodily Injury coverage is a bit more confusing. Bodily Injury and Property Damage apply as long as you are legally responsible for the accident while using an auto you own,
borrow or rent. B. Medical Payments coverage follows you and household members while occupying autos owned by others.
In the case of Bodily Injury and Property
Damage, the Vehicle Owner’s Policy (ie the rental company), would have to pay its limits before your policy would respond.
The types of vehicles you can use and have
your Bodily Injury, Property Damage and
Medical Payments respond in the event of an
accident are very broad. There are some policy exclusions.
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| I have reported my claim, now what should I do?
You should take all steps necessary to prevent further damage—securing property, temporarily boarding windows and roof, drying out carpets and personal property, etc. If the insured does not do this and further damage results, it may not be covered.
You should not undertake any permanent repairs, nor dispose of any damaged property before an adjuster has been able to see the damage. When there is water damage to the contents of a home, you should remove water-soaked contents such as carpeting and furniture, however you should not dispose of such items before an insurance adjuster sees them. You can place such items outside under a tarpaulin. In the case of perishable items (i.e., food) that must be disposed of, first take photographs of that property to substantiate the claim. If you do not, some damages may not be covered.
You should retain all receipts for emergency repairs and for items which might qualify under additional living expenses (such as water, ice, rental charges at another location if the home is uninhabitable, etc.).
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| Is there anything I can do to speed up the claims process?
Although the adjuster will contact you as soon as possible, priority will be given to the most severe losses. Also be aware that larger claims will be settled in stages, not all at once. While waiting for the adjuster, there are a number of things you can do:
- You may wish to secure a repair estimate (preferably at least two) for the adjuster to review. This will help the adjuster with the settlement process.
- Take pictures of the damaged property. If you have pictures of the property before the loss, these should be provided to the adjuster.
- Make a list of all damaged property, including a description, age, original cost, place of purchase and estimated replacement cost. Any receipts or canceled checks for these items also should be included.
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| What if my home is so damaged I can’t stay in it?
Under most homeowners and dwelling forms, coverage is provided for additional living expenses. If the home is uninhabitable due to a covered peril and you must temporarily relocate, most policies will reimburse for the reasonable expenses incurred over and above your normal living costs. For example, it would probably cover all reasonable housing expenses since you will be paying a mortgage payment, but would only cover food expenses over and above what the policyholder normally would pay for food.
It is imperative that you retain all receipts for these expenses in order for them to be considered as a part of the loss. The expenses must be in line with normal living costs and must be a necessary and direct result of the loss.
Most policies limit recovery under additional living expenses to a percentage of the amount of coverage on the home itself.
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| What coverage is there for trees that are down?
There is no coverage under standard dwelling and homeowners policies for damage to trees by “weather perils” (such as wind). However, if the tree falls and causes damage to some other type of covered property (such as a house or fence), the damage to the house or fence would be covered. Separate windstorm coverage can be purchased as an added endorsement.
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| Power was out for five days and the food in my freezer and refrigerator spoiled. Is it covered?
Generally, most residential policies do not cover food spoilage resulting from power outages due to the “power failure” exclusion. A small number of companies provide some very limited coverage (i.e., $250-$500) as a coverage enhancement. Aside from this, coverage is generally not available.
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| When power finally came back on, a power surge damaged some of my electrical equipment. Is it covered?
Most homeowners policies provide coverage as “sudden and accidental damage from artificially generated electrical current”; however, coverage does not apply to loss of transistors, computer chips and similar items. Therefore, damage from a power surge would not be covered for property such as televisions, VCRs, computers or similar items.
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| The adjuster was here last week and I still haven’t gotten my check. How long is this going to take?
After the adjuster has visited the insured, he must complete detailed paperwork on the loss, which is subsequently submitted to the carrier for review. After everything has been checked, the carrier will issue the claims draft to the insured. If the adjuster is carrying a heavy claim load, there is often quite a delay in completing the paperwork by the adjuster, since they generally must do this at night, as well as the delay at the company as it deals with thousands of claims to review at one time. Often, an insurance agent can check with the adjuster to find out exactly when the paperwork was submitted to the carrier. If the papers have been sent in, the company also may be able to provide a status report.
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| I’ve just received my claim check, and it’s not enough.
If the check is for a lower amount than the insured expected, it is usually due to policy terms that require settlement on an actual-cash-value basis with replacement cost being paid at the time repairs or replacements are actually completed. Check with your agent or company.
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| What is the difference between actual cash value and replacement cost coverage?
If the policy indicates that settlement will be on a replacement cost basis, then payment will be made for the actual cost to repair or replace at today’s prices, limited only by the total amount of coverage that was purchased. If the adjustment basis is actual cash value, settlement will be made by determining the replacement cost at today’s prices and subtracting from that amount a reasonable amount for depreciation, age or obsolescence. Some policies provide coverage for the home on a “guaranteed replacement cost” basis. In this situation, the carrier will pay whatever it costs to repair or rebuild the home, regardless of policy limits.
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| I was told I was ‘underinsured.’ How can this be?
Too often, homeowners neglect to review their homeowners insurance. Changes to your home such as the addition of a room or an increase in your home’s value may affect your coverage. Call your professional insurance agent for the best advice.
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